Unable to sync with National Bank of Canada

Hello Patrick 435,

Thank you for posting your concern here.

We understand that your goal is to ensure that your account is up-to-date and working properly. I know this is important on your part. Certainly, I'll be more than willing to assist.

This might be an issue on the aggregation since I am seeing an error on your National Bank Of Canada. The error code being returned for your account indicates that the username or password entered for your account is incorrect. Can you please confirm that you have attempted to resolve the issue by clicking the "Fix It" button and re-entering the login credentials you use to access your account on the bank site directly (logging into your bank?s website is a good way to ensure you are using the correct username and password)?

If you're certain you've entered the correct login credentials, please reply with the additional information below to help us troubleshoot:

- Can you successfully login to the login URL we support: https://bvi.bnc.ca/servlet/getAccessL...
- If not, what is the exact login URL you use to login on the bank site?
- Is the login information we're requesting the same as what you see on the bank site (e.g. username, password)?
- The password character limit for your bank appears to be 8 characters, can you confirm that your password is within that parameter?
- What forms of security requirements does your bank use when logging into your bank account directly (e.g. verification, security questions, Captcha, etc).?
- Have there been any recent change(s) to the bank website, especially with the log-in process?

I also created an incident to help you resolve your concern, you can refer and send the information that we needed to this ticket: 130430-003132. Please be advised that you will be receiving an email regarding this issue.

Hope this would help.

We appreciate your cooperation.

Thanks for using Mint!

Best,
Starsky D.

Note: I'll be closing this topic. If you experience the same issue don't hesitate to contact our support team by completing Contact Mint Form at this page: http://www.mint.com/help/#contact-form.

Source: https://satisfaction.mint.com/mint/topics/unable_to_sync_with_national_bank_of_canada

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